At ShungiteLife.com, your happiness with our crystals is what matters most. Should you need to adjust or return your order, we've made the process simple and transparent.

Cancelling Your Order

• Pre-Shipment Cancellations: Reach out to us at ordershungite@gmail.com or by phone at +7-918-618-84-40 before your order ships, and we’ll gladly cancel it.
• Post-Shipment: The moment we hand your order to our shipping partners, cancellations become unavailable, though standard returns are always an option.

Our Refund Promise

✨ Full Refunds: Available for unopened items in original packaging within 1 year (365 days) of delivery.
✨ Faulty or Incorrect Items? We’ll cover return shipping and send a replacement or full refund immediately.
✨ Changed Your Mind? You’re welcome to return items—just cover the return shipping fee.

Easy 3-Step Returns

1️⃣ Notify Us: Email ordershungite@gmail.com with your order # and reason for return.
2️⃣ Send It Back: We’ll email you a returns guide with all the details.
3️⃣ Get Refunded: Your refund processes in up to 7 business days.

How Refunds Work

• Refunds go back to your original payment method.
• Bank processing times vary but typically take 3-10 business days.

Exceptions to Note

• Custom Orders: Personalized items can’t be returned unless they arrive damaged.
• Customer-Caused Damage: Items harmed after delivery aren’t eligible for refunds.

Questions? We’re Here!

Email: ordershungite@gmail.com
Phone/WhatsApp: +7-918-618-84-40

Your trust in our shungite products means everything to us—let us make every transaction smooth and worry-free!